Frequently Asked Questions
All queries regarding your shopping experience answered.
General
What material is the wall art made from?
Our products are made from high-quality 16-gauge stainless steel (approximately 0.064 inches or 1.6 mm thick) and finished with a durable powder coating. This gives it a clean, refined look while protecting it against rust and wear.
Can the wall art be used outdoors?
Yes. The powder-coated finish makes our wall art suitable for both indoor and outdoor use.
How do I install the wall art?
Installation hardware is not included, as requirements may vary depending on your wall surface.
We recommend using adhesive strips, magnets or screws.
If you prefer pre-made holes for standoff screws to add extra depth, please contact us before placing your order and we’ll be happy to accommodate your request.
Where is your wall art made?
Our products are made by our production partner in Turkey.
Processing
How is the wall art made?
Each piece is made to order, laser-cut from a high-quality metal sheet, and then powder-coated. This process ensures precision, durability and long-lasting quality.
Any leftover materials from production are recycled.
What does made to order mean?
Made to order means that only after we receive an order, we begin the production process.
We don’t keep stock, which helps reduce waste and ensures that nothing is produced unnecessarily.
How long does it take to make the wall art?
Production typically takes 3-5 business days.
However, during busy periods, such as holidays or high-demand seasons, it may take a bit longer.
Can I cancel or modify my order after it has been placed?
Due to the made-to-order nature of our products, unfortunately, we are unable to cancel or modify orders once they have been processed or shipped.
Please review your order carefully before completing your purchase.
Shipping
Which countries do you ship to?
We currently offer shipping to the following countries:
Europe
🇦🇹 Austria
🇧🇪 Belgium
🇧🇬 Bulgaria
🇭🇷 Croatia
🇨🇿 Czechia
🇩🇰 Denmark
🇪🇪 Estonia
🇫🇮 Finland
🇫🇷 France
🇩🇪 Germany
🇬🇷 Greece
🇭🇺 Hungary
🇮🇪 Ireland
🇮🇹 Italy
🇱🇻 Latvia
🇱🇹 Lithuania
🇱🇺 Luxembourg
🇲🇹 Malta
🇳🇱 Netherlands
🇵🇱 Poland
🇵🇹 Portugal
🇷🇴 Romania
🇸🇰 Slovakia
🇸🇮 Slovenia
🇪🇸 Spain
🇸🇪 Sweden
🇬🇧 United Kingdom
North America
🇺🇸 United States
🇨🇦 Canada
How much does shipping cost?
We offer free international shipping on all orders. There are no additional shipping fees at checkout.
How long does shipping take?
Shipping times vary depending on your location and time of the year. Typically, orders take between 3-7 business days.
During peak seasons, shipping may take a bit longer.
Which couriers do you use?
Orders are shipped via UPS or FedEx, depending on the destination and order size.
How can I track my parcel?
Once your order has been dispatched, you’ll receive a tracking link via email.
You can follow your parcel either through the courier’s website or directly on our tracking page.
Please note, tracking information may take some time to appear or update.
Returns
Can I return my order and get a refund?
Because our products are made to order, we do not accept returns or issue refunds, unless the item is faulty.
What if I received an incorrect or damaged item?
If you receive an incorrect or damaged item, please contact us at info@korbelio.com within 7 days of delivery.
Be sure to include your order number and photos, and we’ll guide you through the next steps.
Taxes, Customs & Duties
Are taxes included in the price?
Yes, all prices include applicable taxes (sales tax, GST or VAT) depending on your location. They are fees imposed by a government on the sale of goods and services.
Will I be charged any customs duties or handling fees?
Customs duties are taxes imposed by a country when goods arrive, while handling fees are additional charges for processing the import.
All our orders are shipped with DDP (Delivered Duty Paid), meaning that any customs duties, import taxes, or handling fees are prepaid during shipment. As a result, your order should arrive without any unexpected charges at the time of delivery.
Other
Do you have custom colour options?
At the moment, we offer black, white, gold and silver.
If you would like a different colour, please get in touch, and we’ll do our best to accommodate your preferences.
Do you offer custom design services?
Yes. However, a service fee may apply depending on the complexity of the project. To get a quote, please reach out to us with your ideas.
Kindly be aware that due to our ethical design principles, we do not create designs featuring humans, animals, explicit content, religious imagery, political themes, or anything that may be deemed offensive or inappropriate.
We reserve the right to interpret and assess content accordingly.
Is wholesale pricing available?
Yes, we offer exclusive pricing for businesses interested in purchasing larger quantities.
Don’t hesitate to get in contact to discuss your needs and receive a personalised quote.
If you have any more questions, feel free to reach out to us via email at info@korbelio.com or using the contact form.